Insights Refund Policy

Last updated: May 16, 2026

This Refund Policy applies to all subscriptions and purchases made through the Insights platform operated by Quivereg, Co.

Payment Processing and Merchant of Record

Payments for Insights subscriptions are processed by Paddle.com, Inc. ("Paddle"), which acts as our authorized reseller and Merchant of Record. When you purchase a subscription, your transaction is with Paddle. Paddle's name will appear on your bank or credit card statement.

Refund requests are handled by Paddle on our behalf in accordance with this policy.

Refund Eligibility

14-day money-back guarantee. If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase date. This applies to first-time purchases only and does not apply to renewals.

Renewals. Subscription renewal charges are non-refundable. If you do not wish to be charged for a renewal, you must cancel your subscription at least 24 hours before the renewal date through your account settings at https://insights.quivereg.com/settings/billing.

Annual plans. Refund requests for annual subscriptions submitted after the 14-day window will not be granted unless required by applicable law.

Pro-rated refunds. We do not offer pro-rated refunds for unused time remaining in a subscription period after the 14-day window has passed.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Renewal charges where the subscription was not cancelled before the renewal date.
• Requests submitted more than 14 days after the initial purchase.
• Accounts that have violated our Terms of Service.
• Requests citing reasons outside our reasonable control (e.g., change of mind after 14 days, failure to cancel before renewal).

How to Request a Refund

Refund requests can be submitted through either of the following channels:

1. Paddle Buyer Portal: Visit paddle.com and use the buyer support portal with your purchase receipt. Paddle handles refund processing directly.
2. Email us: Contact team@quivereg.com with your order confirmation email. We will coordinate with Paddle on your behalf.

Refunds are typically processed within 5–10 business days depending on your payment method and bank.

Cancellations

Cancelling your subscription stops future renewals but does not trigger a refund. After cancellation, you retain access to the Services until the end of your current billing period. To cancel, go to https://insights.quivereg.com/settings/billing.

Statutory Rights

Nothing in this policy limits your statutory rights under applicable consumer protection law. Customers in the European Union, United Kingdom, or other jurisdictions with mandatory refund or withdrawal rights retain those rights regardless of the terms above.

Contact

For questions about this policy or to request a refund:

Quivereg, Co. Email: team@quivereg.com

For direct refund processing via Paddle: paddle.com